This Privacy Policy explains how First Class Heating & Air ("First Class," "we," "us," or "our") collects, uses, and shares information when you visit https://www.firstclasshomeservices.com, call or text us, request a quote, or schedule HVAC service. It applies to our customers and website visitors across Greenville and the Upstate of South Carolina. By using our website or contacting us, you agree to the practices described here.
Who We Are
First Class Heating & Air is a licensed heating and air conditioning contractor based in Greenville, SC. Our office is at 33 Market Point Dr, Suite 2027, Greenville, SC 29607. You can reach us by phone at (864) 362-6255 or by email at info@firstclassheat.com. We are the business responsible for the information described in this policy.
Information We Collect
We collect information you give us directly and information that is gathered automatically when you use our website.
Information you give us includes your name, phone number, email address, service or property address, and any details you share when you contact us, request a quote, book an appointment, or apply for financing. When a technician visits your home or business, we also record details about your property and HVAC equipment, such as the make, model, age, and condition of your system, and we may take photos of the equipment and work area for diagnosis, estimates, warranty claims, and records of work performed.
Payment information is collected when you pay for service or set up financing. Card and bank details are handled by our payment processors and lenders. We do not store full payment card numbers on our own systems.
Phone calls. When you call us, or we call you, your call may be recorded and monitored for quality, training, scheduling, and record-keeping. Calls are recorded through our phone system and our customer management software. By calling us or accepting our call, you consent to this recording. If you would rather not be recorded, let the representative know at the start of the call.
Information collected automatically when you visit our website may include your IP address, browser and device type, pages viewed, and how you arrived at our site. We collect this through cookies and similar technologies, described below.
How We Use Your Information
We use the information we collect to:
- Respond to your questions, quotes, and service requests.
- Schedule, dispatch, and complete HVAC installation, repair, and maintenance work.
- Send appointment confirmations, technician arrival updates, invoices, and receipts.
- Process payments and, when you request it, financing applications.
- Register equipment and submit warranty claims with manufacturers on your behalf.
- Follow up on completed work, request reviews, and provide customer support.
- Send service reminders, promotions, and offers when you have agreed to receive them.
- Maintain our records, improve our website, and protect against fraud and abuse.
Text Messaging (SMS) and Your Consent
When you give us your mobile number and agree to receive text messages, we may text you about your service. This includes appointment confirmations, technician arrival and scheduling updates, service follow-ups, billing notices, and, if you have opted in, occasional promotions and offers.
We do not sell or share your mobile phone number or your SMS opt-in consent with any third parties or affiliates for their marketing purposes. Your consent to receive text messages from First Class Heating & Air stays with us. We only share your number with the service providers that help us send these messages on our behalf, as described in the section below.
Consent to receive text messages is not a condition of buying anything from us. Message frequency varies depending on your service and account activity. Message and data rates may apply, based on your mobile carrier and plan.
You can opt out of text messages at any time by replying STOP to any message from us. After you reply STOP, we will send one confirmation and then stop sending texts to that number, except where a message is needed to complete a transaction you have already started. Reply HELP for help, or contact us at (864) 362-6255 or info@firstclassheat.com. Opting out of texts does not opt you out of phone calls or email.
How We Share Your Information
We do not sell your personal information. We share it only in these situations:
- Service providers. We use trusted companies to run our business, such as our scheduling and dispatch software, our text-messaging and phone platforms, payment processors, email tools, and website analytics providers. They may handle your information only to perform services for us and are not permitted to use it for their own marketing.
- Financing partners. If you apply for financing, we pass your application to third-party lenders so they can review it. Those lenders handle your information under their own privacy policies and terms.
- Manufacturers. When we register equipment or file a warranty claim, we share the information needed to complete that registration or claim.
- Legal and safety reasons. We may share information when required by law, to respond to legal requests, to enforce our agreements, or to protect the rights, property, or safety of our customers, our team, or the public.
- Business transfers. If our business is sold or merged, customer information may transfer as part of that transaction.
Cookies and Website Analytics
Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our pages. Some of these are set by analytics providers that help us measure traffic and improve the site. You can control or block cookies through your browser settings, though some parts of the site may not work as well if you do. We do not use your browsing activity to build advertising profiles about you.
Data Security and Retention
We take reasonable steps to protect the information we hold, including limiting who can access it and using secure systems and providers. No method of storing or sending information is completely secure, so we cannot guarantee absolute security. We keep your information for as long as needed to provide service, honor warranties, meet our legal and tax obligations, and resolve disputes. When we no longer need it, we take steps to delete or de-identify it.
Your Privacy Choices and Rights
You can ask us to access, correct, or delete the personal information we hold about you, and you can opt out of marketing messages at any time. To stop marketing texts, reply STOP. To stop marketing emails, use the unsubscribe link in the email. Depending on where you live, you may have additional rights under your state's privacy laws, such as the right to know what information we collect and to request its deletion. We will not discriminate against you for exercising these rights. To make a request, contact us at info@firstclassheat.com or (864) 362-6255. We may need to verify your identity before we act on your request.
Children's Privacy
Our website and services are meant for adults arranging HVAC work for their home or business. We do not knowingly collect personal information from children under 16. If you believe a child has given us information, contact us and we will delete it.
Third-Party Links and Services
Our website may link to other sites, such as manufacturers, lenders, review platforms, or social media. We do not control those sites and are not responsible for their privacy practices. Read the privacy policy of any site you visit through a link from ours.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page. If we make a significant change, we will take reasonable steps to let you know. Your continued use of our website or services after an update means you accept the revised policy.
How to Contact Us
If you have questions about this policy or how we handle your information, reach out:
- Phone: (864) 362-6255
- Email: info@firstclassheat.com
- Mail: First Class Heating & Air, 33 Market Point Dr, Suite 2027, Greenville, SC 29607
You can also review the consent language on our contact and quote forms before you submit your information.